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ADSL connection ridiculously slow

Level 1a



For 4 weeks, I've been asking for fixing my internet connection that has been too slow at 3-4 MBps even only with 1 cellphone connected in the morning. No one has come to fix it so far during such a long time.


It's not acceptable.






Hi @triluong


Before attempting the troubleshooting steps, TPG recommends that you:


1. Check our Service Status at


2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.


If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link:



For quickest resolution, you can also chat directly with the department that you wish to speak with by visiting this link: