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ADSL connection ridiculously slow

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Level 1a

Hi

 

For 4 weeks, I've been asking for fixing my internet connection that has been too slow at 3-4 MBps even only with 1 cellphone connected in the morning. No one has come to fix it so far during such a long time.

 

It's not acceptable.

 

 

 

 

1 REPLY 1
Moderator

Hi @triluong

 

Before attempting the troubleshooting steps, TPG recommends that you:

 

1. Check our Service Status at https://www.tpg.com.au/support/problems_connect_internet.php

 

2. "Power cycle" your ADSL modem. This means turning your modem off and waiting for one minute before turning it back on again. This allows your modem to reestablish connection to our server.

 

If you are still unable to connect to the Internet, you can proceed with the troubleshooting steps indicated on this link: https://www.tpg.com.au/support/problems_connect_internet.php

 

 

For quickest resolution, you can also chat directly with the department that you wish to speak with by visiting this link: https://www.tpg.com.au/support/contact

 

Thanks!