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Cant send emails from Android phone

JS1HUNDRED
Level 3

Thanks

JS1HUNDRED
Level 3

This issue has just started again today. Could TPG please unblock my primary TPG email address and stop blocking their own legit TPG email addresses as SPAM? That would be really handy.

BasilDV
Moderator

Hi @JS1HUNDRED

 

What is the error message you received? 

Please attach or provide us the error message, but make sure to delete or censor your email address.

 

BasilDV

JS1HUNDRED
Level 3

Same error as always. The issue hasnt changed from the original post and screenshots

 

TPG has blocked my TPG email address as SPAM again.

BasilDV
Moderator

Are you able to send an email via Post Office?

 

Is this the only device that can't send emails using your TPG email account?

 

BasilDV

JS1HUNDRED
Level 3

yes i am able to send from webmail. its only blocked from sending via my phone. its the only device i use for it

BasilDV
Moderator

If your email account was blocked, then you'll receive a different error message.

 

Could you send me a screenshot of your outgoing mail settings via PM?

 

BasilDV

JS1HUNDRED
Level 3

Done

BasilDV
Moderator

Thank you @JS1HUNDRED.

 

Please change your email account password, then try again after a minute or two.

 

Let us know how it goes.

BasilDV

JS1HUNDRED
Level 3

Ok, but its not the cause. Ive had the same password for 11 years, and it works fine.

 

Being my primary email, do i have to change the entire account/internet password?