Changed plan to nbn50 and internet is not working

[allwin28]

Hi

I changed my plan from nbn 12 to nbn 50. I got message as change is completed. I am trying to reconnect now but internet light is not coming up in modem. I’ve been trying for an hour now. How can this be fixed ?

[Riezl]

Hi @allwin28,

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

• Wi-Fi troubleshooting steps - No Internet/Connection 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community