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D-Link DIR-X5460 can't connect to TPG

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Deccas
Level 3

Unfortunately after correspondence with D-Link they have failed to find a solution for the problem as well.  They did provide me with a firmware update to v1.10 (which does allow you to use the router as an extender now), however that didn't work either.

I will have to return the router to the vendor.

 

Can someone from TPG please advise of a list of working routers which work with TPG NBN?  Something more recent that the Netcomm NF12.

Thanks

D.

Shane
Moderator

Hi @Deccas,

 

TPG do not recommend any specific brand of 3rd party modem/router, as long as it is a VDSL2+ modem/router or NBN-ready router for NBN-FTTP it should be compatible with TPG NBN service, then we can provide you the settings required to access the internet connection. We advise to check it on google for reviews. 

 

 

Let us know should you require further assistance.

 

Regards,

 

 

 

Unfortunately after correspondence with D-Link they have failed to find a solution for the problem as well.  They did provide me with a firmware update to v1.10 (which does allow you to use the router as an extender now), however that didn't work either.

I will have to return the router to the vendor.

 

Can someone from TPG please advise of a list of working routers which work with TPG NBN?  Something more recent that the Netcomm NF12.

Thanks

D.

Deccas
Level 3

Just to close this thread off.  I tried out two D-Link DIR-X5460 units and neither of them worked. Both of them were returned to CentreCom and faulted for them as well.

I selected an ASUS RT-AX86U AX5700 as a replacement, it cost a bit more however. Once I'd set it up, again there was no internet connection, however I downloaded the firmware update, reset the unit (can't skip this step!), and tried again, and voila! it was working like a charm.

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