Dropouts and slow speed

[BasilDV]

Thanks for the update @cindyzhou.

We'll chase this with our Engineering team and have someone to call you today for further discussion.

BasilDV

[BasilDV]

Hi @cindyzhou

Your assigned Engineer tried to call you to no avail.

Please advise of your available time and date for them to try again.

BasilDV

[cindyzhou]

I actually replied 'any time'. So please call me as soon as possible. And, I am looking at other ISP offers.

[BasilDV]

We'll advise our team to call you between 1PM - 2PM today.

BasilDV

[cindyzhou]

I did not received any phone call. All I have received is a text message asking preferred time to call back and I reply 'any time'.

Couple with the fact that the technician came to my house and did nothing I don't think I can put up with this anymore.

Bottom line is if I don't get a call today I will switch to other internet service provider.

[BasilDV]

Hi @cindyzhou

We understand that your assigned Engineer has been in touch and an NBN technician visit is booked to check your service.

Further updates will be provided via SMS or phone call once available.

BasilDV

[cindyzhou]

Technician came and fixed it.
It was ok but with fluctuating speed.
But at night it completely disconnected, very disappointed

[Anonymous]

We chased this with our Engineering Team, expect them to contact you via SMS or Phone call to provide updates.

 

Technician came and fixed it.
It was ok but with fluctuating speed.
But at night it completely disconnected, very disappointed

[cindyzhou]

Don't worry TPG staff. Thanks for your help.

But NBN failed you. I already cancelled my NBN with TPG.

All the best.