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Hi, so I changed my tpg password yesterday.
I updated the new password in my Outlook account settings - I have checked and double checked it's the right password, but yet Outlook tells me it can't connect due to the password not being correct.
I also know it's the correct password as I can successfully log into my TPG account using it.
However when I go into the 'Check email at Post Office' function within the TPG account page, and enter the same details, it says it's an invalid user name or password. How can that be?
Would apprecaite any help here.
Hi @mallory1
Thanks for raising this with us.
Are you still unable to login using your new password?
Have you tried to login using a different device?
BasilDV
Thank you @mallory1
Please send me a PM with your preferred time and best number to be contacted by our Tech team today or tomorrow.
Also, provide me the email account that is in question.
How do I private message (PM) in the community
BasilDV
Hi,
Just saw the problem you're having.
I've had the same issue since Saturday.
Just wondering if it's been resolved as Tech Support has still asn't been able to unlock our email.
Thanks in advance
AMC
Hi @AMC,
We'd like to check how we can be of help.
Please send your details via private message so we can assist you accordingly.
Thanks!
Ahra_G