Welcome to the Community!
We're sorry to learn about the interruption to your service. Based on the account I've managed to locate using your Community details, the issue is now raised to our Engineering team to assess the cause of the connection issue.
Furthermore, we rely on NBN Co to provide the service therefore we are subjected to their connection timeframe as well as repair scheduling.
A tech appointment is all set on Monday, 30 December 2019, 8AM - 12PM to check on the line. Please ensure that either you or someone of legal age is at home during the visit.
Should you have further queries, feel free to reply directly to the SMS sent by our Engineering team.
Thanks for raising this with us.
We've tested the line and was able to detect a possible fault within the NBN network.
We've escalated the case to our Engineering team and an assigned Engineer will be in touch with you within 24 to 48 hours.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.
Hi @floricac8, we have located the account using your community details. We have escalated your concern to our Engineering Team and you will be contacted by the Case Engineer to discuss the progression of the case.
If there's a need for us to send a technician to fix the issue, you will be advised through SMS or phone call. Kindly await further updates within the day. Thank you.