So the technician wasted about 15-20 mins exploring my local wifi network config until I again explained the issue was with the connection, not my local network. He then put me on hold for some reason while he went to the NBN system to check the status and connection history. He then returned to tell me it had been stable for 21 hours as if this was supposed to make me feel better about this crap service. After that didn't work he confirmed he could see that the connection was continually disconnecting and that NBN were doing some maintenance. I explained that there was no NBN maintence listed on the TPG website so he explained that it was unscheduled maintenance. I asked what area they were doing maintenance in. "Sorry I don't have that information". Right... So even though this has already been happening for 6 weeks now I am supposed to accept this explanation. Even more so that nothing could be done for another 2 weeks. Given that this is "unscheduled maintenance" the two weeks is obviously just a "lets hope it's fixed by then" tactic. Disgraceful.
Since then things have gotten even worse and the disconnections are more frequent. Not to mention my service has degraded even further to where I am now getting around 22 Mbps and a whopping 0.7 Mbps upload. According to the tech the fastest speed I will get is 34 Mbps. Ha.... I wish.
