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Hi @hay13,


Thanks for posting additional details, we will raise this with our Technical Team for further investigation. Shoot me a private message with your best contact number and preferred time. We'll have one of our Technicians contact you.


How do I private message (PM) in the community





Level 2


I have sent you a message with my number.

Level 2


I sent you a message - apparently the rollout of the ultrafast hasn't been completed on my account, even though I received an email and text to say it had been.  He said somebody would text or email to say when it was complete.

Can you please confirm?

Level 2
Hi team,

I am in the same boat as the others

Email received on 11 Feb re ultrafast nbn for 6 months for free. No change in speed, still maxing out at 100 mbps speeds.

Can someone please look into this for me. I moved to Vic this week from NT and have FTTP at new address as well, which your records will confirm. Was Maxing out at 100 mbps speeds in NT since the date the upgrade was supposed to start, and no difference here in Vic either.


Hi @thesamrohdeshow


Welcome to the Community!


We were able to locate your account using your community details and learned that you've been in touch with our Tech team.

We understand that you've already performed the troubleshooting, but still getting the same speed.

Please understand that this is an ongoing project, which may not reflect right away as we need to make sure that it will not affect the NBN service of our customers.


Give it a few more weeks to make sure that all necessary adjustments have been done to improve your connection speed and experience.

Thank you for your patience.



Level 2

I got the email about the free speed boost. I’m on FTTP NBN plan, so I feel like I should be able to achieve max speed, however my speed has only increased by 20mbs.


see silly. Definitely not 2x more my normal speed of 55mbs