I sent you a message - apparently the rollout of the ultrafast hasn't been completed on my account, even though I received an email and text to say it had been. He said somebody would text or email to say when it was complete.
Can you please confirm?
Welcome to the Community!
We were able to locate your account using your community details and learned that you've been in touch with our Tech team.
We understand that you've already performed the troubleshooting, but still getting the same speed.
Please understand that this is an ongoing project, which may not reflect right away as we need to make sure that it will not affect the NBN service of our customers.
Give it a few more weeks to make sure that all necessary adjustments have been done to improve your connection speed and experience.
Thank you for your patience.
I got the email about the free speed boost. I’m on FTTP NBN plan, so I feel like I should be able to achieve max speed, however my speed has only increased by 20mbs.
see silly. Definitely not 2x more my normal speed of 55mbs