The Complimentary speed boost for the service has been escalated. Please understand that the NBN Speed Gift project is ongoing still and on trial phase. Our network team is working to align the speed. No ETR yet is available.
Sorry for butting in to this conversation. I was sent a tp link modem but the change of modem hasn't helped. I have checked out some of suggestions suggested here and in the other thread but no change in speed.
Thanks I did get an email from TPG on 5th March advising of a call from helpdesk within 24 hours. That hasn't happened. I think there are plenty of tickets and notes made all I need is the upgrade to the speed to happen. Almost a month has gone since I first received the email and text message about the complimentary speed boost. I was told to replace the modem which I did, I was advised that the account has been updated but the end result on my end is still no change. I am sure if I had asked for a change in plan then it wouldn't have taken this long.
Got a call from TPG. Basically looks like there isn't much that can be done by writing here or emails to helpdesk. The issue has been escalated up the command line. I will patiently wait for the "Fee Gift" to arrive if and when it comes. But thanks to all who attempted to resolve the issue.
