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Internet/nbn blinking red light

Sonia-2022
Level 2
Hi, there was a power outage yesterday for five hours. Since power was back yesterday, I have not been able to connect my internet.
The NBN box has a red blinking light. I have emailed TPG twice and also called the support number and stayed on the line for 10 minutes with no response. It has been nearly 24 hours with no internet.
Does anyone know how to resolve the problem or how to get in contact with TPG support? Thanks!
1 REPLY 1
BasilDV
Moderator

Hi @Sonia-2022

 

Welcome to the Community!

 

We were able to locate your account and learned that you've been in touch with our Tech team.

The case has been raised to our Engineers and an NBN technician has been booked to check your service.

 

Further updates will be provided once available.

 

BasilDV