Internet spped very pathetic , keep dropping frequently

[JayeshP9]

Hi neerajamlani,

I have created ticket for our Engieer to investigate you case. you will get update from our Engineering team in 24-48 hours.

Regards

JayeshP9.

[neerajamlani]

same problem had appeaared again ,this is really pathetoc and fustrating .Connection is very unstable and there is frequent drop since last 3 days .

If this problem is not resolved asap I am planning to switch over to other provider 

[Anonymous]

We apologise for the inconvenience this issue is causing you, @neerajamlani. We have checked the status of your connection and it shows up and stable at the moment.

Please send us a private message with your best contact number and most convenient time to receive a call so we can have one of our Senior technical specialists contact you for assistance.

To send a PM, please refer to this link: How do I private message (PM) in the community

[neerajamlani]

See if as a customer I am complaning that means it is a serious issue .You doing ping pong and checking the connection and claiming to be stable does not help me . 

the same thing was said to me 2 months back and after 10-12 emails you guys accepted the fault and provided me additional router . However this again does not solveed my problem 

I will tell you the issue , myself I was a network engineer and when I have seen logs in the routher the error it is showing me is DHCP server not available and there is no proper sync and ack happening which is causing the issue .

This was the same issue last time 

[Anonymous]

Hi @neerajamlani,

Thanks for sending us your details. We arranged one of our Senior Technician to contact you tomorrow between 10-12NN AEST. Make sure to keep your mobile phone available for the call and let us know how it will go.

Cheers! 

[neerajamlani]

Problem is still there . Have messaged many time but still no resolution and on top of that  I had been charged for the replacement router which was suggested by TPG team to sort my internet issue. 

Dont know why I had been charged for rotuer .

This is really shameful and frustrating expereince from my side as a customer of TPG 

[BasilDV]

Hi @neerajamlani

Thanks for the update.

We've checked the account and was not able tot detect any issues. The modem is getting a good connection sync speed and has been stable for more than a week now.

Are you experiencing the connection dropouts via WiFi or Wired connection?

If via WiFi, then please check these links to improve your home network.

• Easy Steps to Improve Wi-Fi Connection In Your Home
• Wireless Channel on your modem - what is it and why should I change it?

Let us know how it goes.

BasilDV

[neerajamlani]

if as a cutomer I am again and again complaining about the internet speed issue that  mean it should be something genuine .

you checking from your side does not solved my problem 

i have send the logs to technical team almost 3-4 time and in logs it is clearly showing DHCP sync issue service not available so still I dont understand instead of solving the problem every time you are  telling that every things is fine from your side and all problem are from my end 

during the issue if i m switching to 4G wifi hotspot I dont face any problem 

I dont know how much I have to prove that there is something wrong with TPG internet 

[BasilDV]

Hi @neerajamlani

We'll arrange a call from our Senior tech team tomorrow between 10AM - 12NN for further assistance on this case.

BasilDV