Let's have a look at the whereabouts of the modem. Please send your Customer ID or username via private message
so we can chase the relevant team involved.
You may want to also check out this article: How To Check TPG Modem Delivery Status
Anyone facing delay in their modem delivery in Sydney?
Processed payment a week ago and I still don't have a tracking number despite following up daily. Can't go and pick up from their office as they don't do that probably since covid.
Wondering if going TPG way is going to be worth it. Went for it as previous tennant used the TPG FTTB.
We understand that you've been in touch with our Social Media and Live chat team.
We have requested for a provisioning case manager to reach out to you directly and provide us with assistance in pushing for immediate resolution. We know how important the service is for you especially since a lot of people rely on it for work. Our team will work with provisioning so we can do the constant follow up in your behalf.