NBN Down for <2 weeks

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Level 1c

I have now had no connection to the NBN network for approximately 2 weeks now. surviving on mobile data until now, but about to run out. I have already called TPG, who said that this issue would be resolved by 5:30 PM today, but as of 9:22 PM, it is still not working. Fix this issue please, TPG. And furthermore, is it a problem if the DSL light on my Archer 1600V has not turned on with all the other lights? 

1 REPLY 1
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Moderator

Hi @andrewlee123

 

For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.

 

We have created this article that can guide you on How to Check for NBN Network Outage

 

If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting

 

Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

How do I private message (PM) in the community?

 

BasilDV