NBN Down for <2 weeks

Level 2

I have now had no connection to the NBN network for approximately 2 weeks now. surviving on mobile data until now, but about to run out. I have already called TPG, who said that this issue would be resolved by 5:30 PM today, but as of 9:22 PM, it is still not working. Fix this issue please, TPG. And furthermore, is it a problem if the DSL light on my Archer 1600V has not turned on with all the other lights? 


Hi @andrewlee123


For customers experiencing any issues with their NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.


We have created this article that can guide you on How to Check for NBN Network Outage


If there are no known outages in your area, customers can proceed with the troubleshooting steps indicated on this link : https://www.tpg.com.au/support/nbn/troubleshooting


Feel free to search Community for help with your issue, or contact us and we'd be glad to assist you.

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