NBN Too slow

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Level 1c

Hi,

 

My internet for the last few days are running either too slow (Slower than ADSL 2+) or compltely down. Tried to call number of times but no answer.

 

Could you please check and let me know.

 

1 REPLY 1
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Moderator

Welcome to the Community @

 

The actual speeds for NBN FTTN/FTTB services will vary due to many factors including distance from the Node, the quality of the customer's copper phone line, cabling and equipment.

 

Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.

 

We'd recommend having a read of these community articles, which may help you check if the speed you're getting at the moment is within acceptable range.

 

It includes troubleshooting on how the speed can be improved.

 

 

Let us know if we can be of further assistance.