NBN speeds still capped after upgrade

[meattray]

Hi,

I recently upgraded my NBN plan from NBN50 Unlimited Data at 50/14 to NBN Home Ultrafast Unlimited Data at 800/40. The upload speed looks to have increased to 40Mbps, but the download still appears to be shaped at 50Mbps.

There are some similar issues reported on this forum from a cursory look:
https://community.tpg.com.au/t5/Broadband-Internet/Upgraded-to-NBN100-from-NBN50-but-still-only-gett...
https://community.tpg.com.au/t5/Broadband-Internet/Upgraded-to-NBN-Ultrafast-800Mbps-but-speeds-are-...

https://community.tpg.com.au/t5/Broadband-Internet/Ultrafast-speed-issue/m-p/147363#M54919

Like the others, I've power-cycled the NBN box and my router and there's been no change.

Please let me know if you need any more information.

[kate_ · Accepted solution]

Hey @meattray, it might be that your modem's settings need to be reconfigured after your speed upgrade.

Send me a PM, and we'll make sure you're getting these new higher speeds that you're paying for.

[meattray]

For all who come across this topic:

After providing account details to remote support, they suggested plugging a PC directly into the NBN box. After doing so, speeds reached those advertised. When I switched back to the router, the speeds persisted.

Not sure if anything was changed on TPG side, or just the fact it re-authenticated through the PC was enough to trigger something, but happy to consider this resolved.