NBN50 download very slow

[3141]

Sorry, I checked again and our plan is the NBN FTTN 50 with voice. I did the speed test using TPG’s page and the download speed was ~5 Mbps and upload speed at ~4 Mbps.

[BasilDV]

Hi @3141

Did you test the speed via Wired or WiFi? Did you check the 'Slow speed issue' article that I've given above?

If you did not check the whole article, I'll advise to check it first and perform the troubleshooting as it may resolve your issue.

If you are still receiving a low connection speed after the troubleshooting, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV