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NBNCo planned maintenance while WFH is not on.

Level 2

Received a text this morning to say that my internet will be down and out from 6am to 3pm tomorrow 28/01.

This is the second time this month. I am working from home and can not afford for this to happen again. If this maintenance is necessary which Im sure it is it needs to be completed after midnight. My previous service provider contracted NBN to do this from midnight.

This is my livlihood they are affecting. Does anyone else have this issue? 




While we will endeavour to make NBN Access services available to customers 24 hours a day, 7 days a week, NBN Access services are not fault free and we cannot guarantee uninterrupted service, or the speed, performance or quality of the service.


 There are many factors outside of our control that may affect NBN services, such as the performance of third party suppliers and equipment, force majeure events and your hardware and software configuration.


NBN reserve the right to perform maintenance work from time to time, which may temporarily interrupt your access to the service. Where possible, we will perform this work during non-peak times.


Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 


If there are no known outages in your area, please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account.


To send a PM, please refer to this link: How do I private message (PM) in the community



Level 2

TPG's notifications for "NBNCo Planned Maintenance" have become a complete joke. I get so many of them, I treat them as spam. Usually there is no outage, but if there were, it would be outrageous - I'd have outages every week. TPG and NBN really need to take a look at this:

1. Don't cry wolf - only send a notification if there is a genuine need for an outage - not because some NBN contractor is opening a pit somewhere within a 50km radius.

2. If there is a need for an outage, *only* do it during super-off-peak times (can't believe this needs to be stated).

This was *never* an issue before NBN - nor should it be!