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When I checked the modem interface, I get the following error.
Please check if your phone cable is properly connected.
I thought that maybe the socket is damaged, tried different ones, same result. I use my own modem which is TP-link vr400. I think there is an issue on the NBN end. Modem is one month old.
Internet connection was very bad last 3-4 days and there was constant drops. Now it's been 5 hours that I don't have internet.
Hi @nathua,
We're sorry to hear about your recent service experience. May we have your TPG account details via private message and we can take it from there?
How do I private message (PM) in the community
Regards,
Angeli
Hi nadeem404, let's take a look at your connection. Please send us a private message with your customer ID.
Thanks!
Connection is gone again, the modem is trying to connect for hours but no result. It's been working good for last 2 days though.
Any help would be great, because using hotspot at the moment for work.