Nbn outage

[nathua]

Hi this week connection is very unstable. Connection lost intermittently and I don’t have internet for hours now. Any help would be appreciated due to working from home situation.

[nathua]

More details:

When I checked the modem interface, I get the following error.

Please check if your phone cable is properly connected.

I thought that maybe the socket is damaged, tried different ones, same result. I use my own modem which is TP-link vr400. I think there is an issue on the NBN end. Modem is one month old.

Internet connection was very bad last 3-4 days and there was constant drops. Now it's been 5 hours that I don't have internet.

[Angeli]

Hi @nathua, 

We're sorry to hear about your recent service experience. May we have your TPG account details via private message and we can take it from there? 

How do I private message (PM) in the community
 

Regards, 

Angeli

[nadeem404]

Hi Angela,

I am having the same internet outage problem. How do I proceed?

[Aubrey]

Hi nadeem404, let's take a look at your connection. Please send us a private message with your customer ID.

Thanks! 

[nathua]

Connection is gone again, the modem is trying to connect for hours but no result. It's been working good for last 2 days though.

Any help would be great, because using hotspot at the moment for work.