Need to pay my bill

[Riezl]

Hi @siangsiang21st, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help with your concern.

To send a PM, please refer to this link: How do I private message (PM) in the community

[Riezl]

Hi @Malia-3016, how can we help you? 

[timmay]

hi I have change my billing payment to direct debit and it still has not pay my bill and not letting me change it again and i cant make calls untill its done I need help plz

[Ahra_G]

Hi @timmay, 

I would recommend checking out these Community articles:

Using TPG My Account & Online Account Info

Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Otherwise, please send your Customer ID or username via PM so we can have our Accounts Team to have a look on your account. 

Thanks! 

Ahra_G

[handsontackle]

need to pay bill ,cannot get on your phone connection , sending code/password on one option wont work on next ,please ring our home phone as new  mobile is not on your system 

[Aubrey]

Welcome to TPG Community, @handsontackle! 

Please send your customer ID or username via private message and let's help you with your account.

Thanks,

Aubrey

[grhmbutler]

I need to pay my bill how do I do this online

[BasilDV]

Hi @grhmbutler 

You can update or process the payment online with the help of this article.

• Update Credit Card or Direct Debit payment details or Re-try a Failed Payment securely online

Let us know if you need further assistance.

BasilDV