New speed still 12 even thought cost has increased.

[martinnicole31]

I was on the 12 plan for $65. The last bill was for 69.99 came a week ago; but the speed is still 12. When should see an uptick in speed?

[Aubrey]

Hi @martinnicole31, please send us a private message and let's have a look at your account.

How do I private message (PM) in the community

[martinnicole31]

Hi Aubrey

What do we do now

[shepping]

I have got the same issue.

Called the HelpDesk and was recommended to go to NBN Cable Broadband SL Bundle 25 (R) at the same (A69.99/mth). Done over on the phone and was told all completed on the same day.

The upstream speed is improved from 0.9Mbps to around 4.7Mbps but the downstream stays around 12Mbps.

Situation has reported to TPG and rectification pending at time of writing.

[Ahra_G]

Hi @shepping, please also send us a private message and we'll assist further. 

[shepping]

Thank you Ahra_G.

I received an email from TPG Customer Service at 11:59 saying :

"...Your speed upgrade will kick in after the current cycle..."

Before sending you a private message, I will wait and see any development in the next couple of days.  Hopefully by then all fixed.

Thanks again.

[Ahra_G]

No worries, @shepping! Sing out should you need any assistance. 

[shepping]

Hi good morning Ahra_G.

Please note the downstream speed looks good now. Thanks for your attention.

Regards/