Thanks for raising this to us. We're able to ran an initial test to the service it shows a possible line fault that affecting the service. This has been escalated to our Engineering Team for further handling and investigation, assessment may take 24-48hrs and updates will be provided by one of our Engineers via SMS or Phone call.
We apologise for any inconvenience, let us know should you require further assistance.
The fttc network connection device second light figure of 8 is blinking red
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link:
If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.
To send a PM, please refer to this link: How do I private message (PM) in the community