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eericson000
Level 2

Internet was done in the morning before work, came home in the afternoon, can’t seem to connect anymore, tried with different routers.

2 ACCEPTED SOLUTIONS

Accepted Solutions
BasilDV
Moderator

Good day @eericson000,

 

Welcome to TPG Community!

 

We've located your account using your Community details and seen that the case was already escalated to our Engineering team. They've detected a fault on the copper line which caused the issue. A Telstra technician has been requested to help us rectify the problem. Further updates will be given by them.

 

Let us know should you require any assistance.

 

Kind regards,

View solution in original post

eericson000
Level 2

Hi,

 

Thanks for booking in the engineer, he called me today, and the internet is working.

 

Thank you.

View solution in original post

3 REPLIES 3
BasilDV
Moderator

Good day @eericson000,

 

Welcome to TPG Community!

 

We've located your account using your Community details and seen that the case was already escalated to our Engineering team. They've detected a fault on the copper line which caused the issue. A Telstra technician has been requested to help us rectify the problem. Further updates will be given by them.

 

Let us know should you require any assistance.

 

Kind regards,

eericson000
Level 2

Hi,

 

Thanks for booking in the engineer, he called me today, and the internet is working.

 

Thank you.

BasilDV
Moderator

Great! Thank you for the update @eericson000.

 

Have a great day mate. Cheers!