TPG Community

Ask, answer and talk about our products

No internet Adsl2+

SOLVED Go to solution
Level 2

Internet was done in the morning before work, came home in the afternoon, can’t seem to connect anymore, tried with different routers.


Good day @eericson000,


Welcome to TPG Community!


We've located your account using your Community details and seen that the case was already escalated to our Engineering team. They've detected a fault on the copper line which caused the issue. A Telstra technician has been requested to help us rectify the problem. Further updates will be given by them.


Let us know should you require any assistance.


Kind regards,

Level 2



Thanks for booking in the engineer, he called me today, and the internet is working.


Thank you.


Great! Thank you for the update @eericson000.


Have a great day mate. Cheers!