No internet and phone line connection

[aphacia]

Ok, 2 things.
1) internet isn't connecting, and when testing connection in TPG app, I got the internet is offline and modem detected wrong and data wrong, it also said voice is fine but the phone is not working. Its been hours I've checked connections, unplugged, plugged back in, what is going on??? Funny thing is the internet speed tested at normal speed, even offline.
2) Phone line isn't working either. Can't make or answer calls,

Can provide TPG acct details please help ASAP.

[aphacia]

Hi can anybody reply this? I called two hotlines and no luck waiting for 1.5 hrs online. I checked nbn and no outrage in my area. Please help.

[ababiolakis]

Looks like we are in the same boat hope someone responds to you.

[BasilDV]

Hi @aphacia

For this type of cases, we advise customers to check if their service is affected by an outage before performing any troubleshooting.

Check it here:

• How to Check for NBN Network Outage
• TPG service status

If not, please send me a PM with your TPG username or customer ID number to assist you accordingly.

BasilDV

[aphacia · Accepted solution]

All good now. It’s not from TPG but NBN unplanned outage,thanks for your help.

[BasilDV · Accepted solution]

You're welcome @aphacia.

Let us know if you need further assistance.

BasilDV