Outlook error

[apw-user]

I can't download or send TPG emails from Outlook 2013 on Windows 11. These are my settings:

Incoming

    Protocol: POP

    Username: TPG email address

    Password: TPG email address password 

    Mail server: mail.tpg.com.au

    Port & security type: 995 & SSL 

    Authentication: Enabled/password

Outgoing

    Require sign in: Yes

    Username: Your TPG email address

    Password: Your TPG email address password 

    SMTP server: mail.tpg.com.au

    Port & security type: 465 & SSL 

    Authentication: Enabled/password

[mitsy]

I am having the same issues this morning also.

Have reported to TPG

[BasilDV]

Hi @apw-user @mitsy 

Please try it again and let us know how it goes.

If it's still not working. please send us a private message with your account details.

BasilDV

[neates]

Also having difficulties with sending emails from Outlook.

I am using the "update your preferences" link on emails from a number of organisations, including professional and charitable, as I am gradually changing over addresses to another, more reliable, account. They then send an email to our TPG account to verify that I want to make the change. This can take ages to come through, and the latest trick from TPG is that I cannot send the reply to confirm it. Why ever not?

I don't want to DM you, TPG. I just want a service that works while I continue as a TPG customer. In the midst of all this, we received a cheery email from TPG promoting their mobile service. Really???

[BasilDV]

Hi @neates 

Are you able to send or reply to the email via webmail?

BasilDV

[neates]

Hi Basil

By "webmail", do you mean via the TPG postbox? I don't use it - Outlook is more multifunctional.

The message that keeps popping up when I try to access emails (and is on the screen right now, interrupting my typing) is attached under "choose file". I basically cannot reply to emails at present.

thanks

David

[david64]

Hi @neates . Is this message coming from Outlook or some other part of Windows.

Do you have your username and password configured in Outlook?
What happens if you tick the box to save the password?

[BasilDV]

Hi @neates

Can you try if you are able to reply using the webmail first to make sure that your account is working properly?

Also, you need to use the mail.tpg.com.au as server and username should be the complete email address.

We've deleted the attachment as the the username is viewable on it.

Please avoid posting any account or personal information on a public thread as it may compromise your security.

BasilDV

[neates]

Hi @BasilDV

It seems to be working again now. Until next time...

Our username is up here everytime I post on this forum!

[BasilDV]

Did it work after changing the server, etc? Or you did not change anything?

It will help the community members if they know what worked for you.