Problem with NBN50

[BasilDV]

Hi @Nguyen1

When did you try to connect the modem/router to another wall socket? 

The session of the modem/router did not change as we run a test.

BasilDV

[Nguyen1]

Hi,
I changed to other sockets a week ago

[BasilDV]

Alright. Could you reboot the modem/router?

We'll run another test once done.

BasilDV

[Nguyen1]

Hi,
Before i posted a question on here. I had already rebooted the modem several time. But it still keeps at that downstream rate.

[BasilDV]

Hi @Nguyen1

We'd like to run a test with a fresh connection.

Advise us once you've rebooted the modem/router for us to run another line test.

BasilDv

[Nguyen1]

Hi,
Yeah sure, i will tell you guys once i reboot my router. I am busy now so i may reboot it this night. If that doesnot work with you guys, i will reboot it tomorrow.
Thank

[BasilDV]

You may do it tomorrow morning instead if you are still busy today @Nguyen1.

Let's continue the test by then.

BasilDV

[david64]

@Nguyen1 . You said before you did not want to share internet connection in flat with the house, so a separate connection.

Do you have a separate connection for the flat, or is the flat connected fo the house? If so, how have you done it?

[BasilDV]

Hi @Nguyen1,

We've escalated your case to our Engineering team for further investigation.

An assigned Engineer will be in touch with you within 24 to 48 hours once an update becomes available.

BasilDV

[Nguyen1]

Hi,
Thank you so much