Problem with NBN50

BasilDV
Moderator

Hi @Nguyen1

 

When did you try to connect the modem/router to another wall socket? 

The session of the modem/router did not change as we run a test.

 

BasilDV

Nguyen1
Level 3
Hi,
I changed to other sockets a week ago
BasilDV
Moderator

Alright. Could you reboot the modem/router?

We'll run another test once done.

 

BasilDV

Nguyen1
Level 3
Hi,
Before i posted a question on here. I had already rebooted the modem several time. But it still keeps at that downstream rate.
BasilDV
Moderator

Hi @Nguyen1

 

We'd like to run a test with a fresh connection.

Advise us once you've rebooted the modem/router for us to run another line test.

 

BasilDv

Nguyen1
Level 3
Hi,
Yeah sure, i will tell you guys once i reboot my router. I am busy now so i may reboot it this night. If that doesnot work with you guys, i will reboot it tomorrow.
Thank
BasilDV
Moderator

You may do it tomorrow morning instead if you are still busy today @Nguyen1.

 

Let's continue the test by then.

 

BasilDV

david64
Level 15

@Nguyen1 . You said before you did not want to share internet connection in flat with the house, so a separate connection.

 

Do you have a separate connection for the flat, or is the flat connected fo the house? If so, how have you done it?

 

BasilDV
Moderator

Hi @Nguyen1,

 

We've escalated your case to our Engineering team for further investigation.

 

An assigned Engineer will be in touch with you within 24 to 48 hours once an update becomes available.

 

BasilDV

Nguyen1
Level 3
Hi,
Thank you so much