Regular Dropouts

[jhbintro]

I have only had TPG NBN internet for one week and I don't understand why my connection keeps dropping out. I have had to hard reset the modem over a dozen times and several mornings I have woken to find it disconnected. Once I reset the modem it works fine again for a while. Today it has been dropping in and out of connection regularly.

I can still connect fine to the router so it must be a service provider/modem issue. Can someone please look into this for me?

[chooky68]

Same here on FTTB in Eastlakes.

[BasilDV]

Hi @jhbintro

We checked your account and tested the line, but was not able to detect any fault.

The modem/router also shows that it's been stable for more than a day now.

When you experience the drops out, did you notice any changes with the light status of the modem/router?

Are you using a WiFi or a Wired connection?

BasilDV

[jhbintro]

Hi yes the upstream light flashes and the internet light goes blank on the modem

The internet light on the router also goes blank

[BasilDV]

Hi @jhbintro

Thank you for the update.

We've arranged a call from our Tech team today between 5PM - 7PM to check on this further.

BasilDV