I have only had TPG NBN internet for one week and I don't understand why my connection keeps dropping out. I have had to hard reset the modem over a dozen times and several mornings I have woken to find it disconnected. Once I reset the modem it works fine again for a while. Today it has been dropping in and out of connection regularly.
I can still connect fine to the router so it must be a service provider/modem issue. Can someone please look into this for me?
We checked your account and tested the line, but was not able to detect any fault.
The modem/router also shows that it's been stable for more than a day now.
When you experience the drops out, did you notice any changes with the light status of the modem/router?
Are you using a WiFi or a Wired connection?