Welcome to TPG Community!
We apologise for the inconvenience that this has caused you.
What you posted is definitely not good & we want to help in providing you with a resolution.
We were able to locate your account using your community details and understand that the service was installed, however, you weren't able to receive the modem in order for the service to work.
We've seen that you were able to contact our Accounts team and was advised that the other account is already being cancelled and once done, the request to refund the cost of it will progress.
You have a case manager who's handling this issue and will advise him to contact you as soon as a new update becomes available.
Thank you for your patience.
The case is still being investigated by your case manager, which requires at least 24 to 48 hours.
We'll monitor the case and provide you with the updates as soon as it becomes available.
We understand that your case manager has been in touch and was advised that the request for the refund is in progress since the cancellation of the duplicate account is ongoing.
Further updates will be given by them via SMS or phone call as soon as it becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.