Sagemcom 5G Home Broadband Disconnected

[markglibres]

Hi,

I received my Sagemcom 5G Home Broadband modem 5 days ago. I followed the instructions and waited for connection to be established. Waited for few days before calling the support. I was told there was a maintenance and should wait until Friday night. Today is Saturday but still to no avail. I have restarted the modem numerous times and I got an sms 4 days ago that my account was activated and ready to use. The modem is showing all 6 green lights with 4 green bars for the signal strength.

After 5 days of nothingness, still got nothing. 

This is what my modem currently looks like:

[Aubrey]

Welcome to TPG Community @markglibres!

Try to do a reset on the modem (look for the small reset at the back) and if same thing, send us your customer ID via private message so we can investigate further.

Thanks! 

[markglibres]

Hey Aubrey, sent you a private message with my customer id. The reset of modem didn't work. 

[misterpola]

Did you manage to solve this? Experiencing the exact same issue. Quite bad for a "plug and play" product

[Ahra_G]

Hi @misterpola, 

Is your modem or service for initial setup? Let us have your TPG account details via PM so we can assist. 

Thanks! 

Ahra_G

[markglibres]

No. Tried different things with no luck. I ended switching to another provider with a "plug and play" that actually worked.

[misterpola]

Thanks for your reply and sharing your experience. I received a replacement unit today and it seems to be working so far, I'll see how it goes from here.

[thomashogno]

Hi,
I'm having this exact problem. I have received a replacement modem but I'm still running into this issue. Was this problem solved???

[misterpola]

Hey mate, it wasn't resolved, I cancelled the service and moved to gigacomm.

[Aubrey]

Hi @thomashogno, send us your account details via private message and we'll look into this.