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Sending error message ox800CCCof

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Level 1c

Have just set up my TPG email account on Outlook 2019. I seem to be receiving messages ok but the outgoing messages do not work - I keep getting an error message saying “connection to the server was interrupted. If problem continues, contact your server admin or ISP”. I have used the Pop account settings I.e. mail.tpg.com.au for both the incoming and outgoing mail (ports 110 and 25 but no matter what I try, I keep getting the same error message. Can anyone help resolve the issue for me - in simple and easy to follow terms.

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Moderator

Hi @dandsmcconnell

 

This is a known issue for Outlook email. 

 

You may try the steps on the following article:

 

Let us know how it goes. 

 

 

-Ahra_G

View solution in original post

6 REPLIES 6
Level 1c

Just an update on my problem.  still receiving messages ok but the outgoing emails stay in the outbox for up to 2 hours and then all of sudden get sent?????

Has anyone here had this problem and, if so, how did you fix it??? 

Moderator

Hi @dandsmcconnell 

 

Thanks for raising this with us.

 

A number of issues may cause this error message.

  • Your internet connection has dropped
  • A third party firewall is blocking it
  • Windows firewall is blocking it

You may check this article from Windows report on how to resolve this issue. 

 

BasilDV

Level 1c

Hi BasilDV

Thanks for your suggestions but the internet has not dropped out nor do the firewalls appear to be the problem.  I have been receiving emails since setting up Outlook 2019 and have now been testing the outgoing emails off and on for 3 days - the common practice seems to be that the emails sit in the outbox for up to 2 hours and then magically they are sent.  

I went back into the settings menu just now through the repair option and am now getting a message "Could not connect to the outgoing SMTP server. Please check settings and try again"  The outgoing settings appear to be correct i.e.mail.tpg.com.au - port 25 and the box "my outgoing SMTP server requires authentication - use same settings as my incoing mail server" is ticked - incoming mail server is mail.tpg.com.au - port 110.

Would really appreciate help to resolve this issue quickly. 

Thanks  

Moderator

Hi @dandsmcconnell

 

This is a known issue for Outlook email. 

 

You may try the steps on the following article:

 

Let us know how it goes. 

 

 

-Ahra_G

View solution in original post

Level 1c

Thank you Ahra_G.  Problem fixed.  Cheers

Moderator

We are glad to know that the issue has been resolved, dandsmcconnell. Feel free to message us should you require further assistance. Cheers!