Welcome to TPG Community!
We'd like to look into it further to understand the situation. We've searched for your account using your email address but failed to find a match.
Please shoot me a private message with your TPG username or CID number or contact number linked to your account.
Thank you for the message @Disappointed.
My sincerest apologies for what happened. We've escalated this matter to our management for reconsideration and will keep you posted with its progress within the next 24 to 48 hours.