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Slow connection speed NBN50 tonight

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AussieM8
Level 2

Anyone else getting very low connection speeds tonight?

http://tpg.speedtestcustom.com/result/4af9f190-48ef-11eb-8ee8-e3a4342f3d37

1 ACCEPTED SOLUTION

Accepted Solutions
BasilDV
Moderator

Hi @AussieM8 

 

Thanks for raising this with us.

We've checked the account and was not able to detect any fault within the NBN network.

 

We've created an article that will help you troubleshoot a slow speed issue. Check this: Slow speed issue

You may turn off and on the modem/router before you troubleshoot in order to start fresh.

 

Let us know if you need further assistance.

BasilDV

View solution in original post

1 REPLY 1
BasilDV
Moderator

Hi @AussieM8 

 

Thanks for raising this with us.

We've checked the account and was not able to detect any fault within the NBN network.

 

We've created an article that will help you troubleshoot a slow speed issue. Check this: Slow speed issue

You may turn off and on the modem/router before you troubleshoot in order to start fresh.

 

Let us know if you need further assistance.

BasilDV

View solution in original post