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So much lag

Level 1c

So only days after having my constant dropouts fixed. I am now stuck with constant lag. I cant even load a single web page. This is starting to get ridiculous.

4 REPLIES 4
Moderator

Hi @chimaira56,

 

Welcome to TPG Community!

 

If you are connecting your devices via Wi-Fi, we recommend having a read of these community articles, which may help in improving the performance of the wireless connectivity.
 
Wi-Fi troubleshooting steps - No Internet/Connection
https://community.tpg.com.au/t5/Featured-Articles/Wi-Fi-troubleshooting-steps-No-Internet-Connection...

Easy Steps to Improve Wi-Fi Connection In Your Home
https://community.tpg.com.au/t5/Featured-Articles/Easy-Steps-to-Improve-Wi-Fi-Connection-In-Your-Hom...
 
Wireless Channel on your modem - what is it and why should I change it?
https://community.tpg.com.au/t5/Featured-Articles/Wireless-Channel-on-your-modem-what-is-it-and-why-...


How to test your wireless connection using a Speedtest App
https://community.tpg.com.au/t5/Featured-Articles/How-to-test-your-wireless-connection-using-a-Speed...

Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.

Highlighted
Level 1c
I believe i have my number attached to this account. Im free to be called any time today
Moderator

We have arranged a specialist to contact you between 1PM and 2PM NSW Time today, @chimaira56.

 

Feel free to drop us a message should you have further queries. Thank you.

Moderator

Hi @chimaira56, we have escalated the issue to our Engineering Team and they have lodged a case to Telstra.

 

Telstra advised us that they have booked a technician anytime between now and 29/Oct/2018 to further investigate this.

 

Once a report regarding the completion of the technician visit is received from Telstra, you will be contacted by the case engineer.

 

Should you need any assistance, feel free to drop us a message. Thank you.