Welcome to TPG Community!
If you are connecting your devices via Wi-Fi, we recommend having a read of these community articles, which may help in improving the performance of the wireless connectivity.
Wi-Fi troubleshooting steps - No Internet/Connection
Easy Steps to Improve Wi-Fi Connection In Your Home
Wireless Channel on your modem - what is it and why should I change it?
How to test your wireless connection using a Speedtest App
Otherwise, please PM us your best contact number and most convenient time to receive a call so we can have a specialist contact you for assistance.
Hi @chimaira56, we have escalated the issue to our Engineering Team and they have lodged a case to Telstra.
Telstra advised us that they have booked a technician anytime between now and 29/Oct/2018 to further investigate this.
Once a report regarding the completion of the technician visit is received from Telstra, you will be contacted by the case engineer.
Should you need any assistance, feel free to drop us a message. Thank you.