I apologise for the inconvenience. I ran initial tests on your connection and it shows a possible line fault causing a dropouts on your connection.
I would like to arrange a call from one of our Technicians for further tests and investigation.
I'd like to get your best contact time and should I use the same contact number ends with *446 to contact you.
Hi Shane, any time is fine, I have a few short errands but I am close to home. the *446 is the best option.
it seems to be disconnecting every few minutes and if not disconnecting, the synced speed and actual speed appear to be plummeting.
I've seen that you have been in touch with one of our Technicians and did some troubleshooting already.
This issue has now been escalated to our Engineering team for further tests and investigation.
I will make follow up on this. Rest assured feedback will be provided where is possible.
I've seen that you have been in touch with one of our Engineers and provided the escalated fault's update.
I'll keep an eye on this and updates will be provided where possible.
Let me know should you require further assistance.
It was going great for almost 2 days, now can't hold connection more than a couple minutes with a much slower speed than normal.
edit - this morning
|Current Rate (kbps)||6306||72007|
|Max Rate (kbps)||6306||97169|
|SNR Margin (dB)||8.2||13|
|Line Attenuation (dB)||16||11.6|
Thanks for getting back to us. I apologise for such inconvenience, I will raise this to one of our Complaints Resolution Case Manager and request for urgent feedback tomorrow.
I'd like to know your best contact time and should we use the mobile number ends with *446 to call you.