Unable to access email and/or post office

[adslx34e]

Hi,

For the last few days I have been unable to access my home email (Outlook) or the post office; any ideas?

I tried to phone the helpdesk but that is a total joke; after waiting for 1 hour and 49 minutes I gave up....

Regards

[david64]

Hi @adslx34e . Does Outlook produce any error messages when it starts?

With Post Office, do you get the login screen? What happens when you enter your username and password?

[adslx34e]

In the address line at the top it just says  "failed" and the two login openings go blank

[adslx34e]

Helloooooooooo.....

[Ahra_G]

Hi @adslx34e, 

Let us have your TPG account details via private message along with the screenshots of the error so we can check and assist on getting it sorted. 

Thanks! 

Ahra_G

[adslx34e]

Eventually got through to your helpdesk yesterday (after 35 minutes); unable to help as everyone had gone home!!

This is getting ridiculous....

Please dont ask for my account details as you have them.

Sort this out please.

[BasilDV]

Hi @adslx34e

We do not have your account details on our end.

We really want to help turn your experience around.

We'll be waiting for your account details via PM.

BasilDV

[adslx34e · Accepted solution]

Fixed within a few minutes..

Account shut down due to "suspicious activity" .......... huh?

Anyway, took 4 days to reslove..

Thanks.

[jayjay1]

What was the solution? I am quite tech savvy and after three hours and attempting various solutions, I was unable to help my dad with his emails- they have been working fine for years and suddenly they stopped last night. Three LOoooNNg waits on care lines- only for it to drop out was so frustrating! Reset password doesn’t work error 408