Get online support
I have a 25 plan. Apparently TPG don't like publishing the upload speed. After some searching I found that it is supposed to be 5mbps. However, I am consistently getting under 1 (you read right 1!) at different times of the day. I am thinking of upgrading to the 50 plan but I have read elsewhere on the internet that TPG upload speed are notoriously low (hence why they don't mention it anywhere in the plan detail) Is this true?
Hi @hianchan2
We can confirm that the NBN25 plan is configured with 5 Mbps Upload speed.
When you tested the speed, are you connected via WiFi or Wired connection? If via WiFi, are you using the 2.4GHz or 5 GHz band network?
We'd like to run further tests on our end as well, please send me a PM with your TPG username or customer ID number to assist you accordingly.
BasilDV