Urgent internet outage

[Kamcclure29]

Hi team my internet is still out after calling this morning and resetting my modem as advised need help!

[BasilDV]

Hi @Kamcclure29

Thanks for raising this with us.

We understand that this has been raised to our Engineering team and an NBN technician has been booked to check your service.

Further updates will be provided by your assigned Engineer once available.

BasilDV

[Kamcclure29]

Can you please confirm they are coming tomorrow as I have not heard back?

[BasilDV]

Hi @Kamcclure29

We understand that the NBN technician has attended the job and the service has been restored after replacing the NBN NCD box.

Let us know if you need further assistance.

BasilDV