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VPN IP Phone - One Way Audio on TPG NBN

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Level 1b

Hi,

 

Was anyone able to come up with a solution for this?

 

I am experiencing the same problem as Louie.  The phone connects correctly and I can make and receive calls however I am unable to hear the other person but they can hear me.

 

I have tried two different routers connected to my FTTP TPG connection, including the one supplied by TPG. I have tried Port forwarding & a DMZ, but still getting one way audio.

 

I have taken the phone to other sites (non-TPG NBN) and the problem does not occur.

 

Any suggestions appreciated.

 

Cheers

 

Glenn

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Moderator

Hi @Glenn1,

 

If the issue is particular with the home phone, this article may help:

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

 

 

Regards,

Ahra_G