When do you expect internet to be connected

[Ahra_G]

Hi @Sandyb, 

There are different types of installation depending on the type of service you applied for. 

For ADSL, we quote a timeframe of 10-20 working days whilst for NBN services, it can generally take 10 working days but standard installation timeframe is 2-30 working days. 

For us to further assist you, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G

[Sandyb]

Sorry it was to reconnect after an outage

[Ahra_G]

No worries, @Sandyb. 

For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.

Check our Service Status page for any known outages. If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage 

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

Regards,

Ahra_G