Your newly installed broadband equipment is waiting to be automatically configured

[mrpino3066]

thank you, PM'd

[BasilDV]

Thank you for sending your contact details via PM, @mrpino3066.

We'll arrange a call from our Tech team between 12:30PM - 1:30PM today.

BasilDV

[BasilDV]

Hi @mrpino3066,

We understand that our Tech team has been in touch and guided you on how to configure the router.

We can detect that the internet is already working after the call.

Should you require further assistance, please let us know.

BasilDV

[Sir_java]

Hi mods,

I set up my modem yesterday evening, however, I'm having the same problem.

"Your newly installed broadband equipment is waiting to be automatically configured"

Can you please advise?

Thankyou

[Will]

Hi @Sir_java,

Welcome to the Community!

From what I can tell, your service is already installed, but it was just taking some time for the router to automatically configure on its own. I have refreshed the connection to see if that will do the trick and it did. Your router is already connected to our server and you should be able to go online at this point.

Let me know if you still require further assistance.

Regards,

Will

[krystenmcg1]

Hello
I'm having the same issue. I reset my modem, my devices won't connect and I'm getting this message.
Thanks
Krysten

[BasilDV]

Hi @krystenmcg1

Welcome to TPG Community!

When the you reset the router, the settings will go back to its default.

If the device won't reconnect automatically, then you need to reconfigure the router in order to get the internet working.

You may use the instructions here as a guide.

Let us know if you need further assistance.

BasilDV

[bobbilltran]

The same thing happened to me, someone plz help

[Anonymous]

Hi @bobbilltran,

Welcome to the community!

We're sad to know that you're having issue with your newly installed service. We'd like to confirm if you have you done following the troubleshooting given above.

Regards,

[bobbilltran]

I can't manually configure it, my laptop doesn't have an Ethernet port, are there any other way?