Get online support
HELP, we can connect to the internet, to a browser Google or Bing) but cannot connect to other sites from there. Also cannot stream we keep getting message like "unable to connect to video streaming server"
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Hi @twebb,
Welcome to the Community!
If you are having troubles browsing one specific website or you find a website that is slow there are a few possible causes that you can check. These are:
You may also refer to this Community article:
Troubleshooting Browsing Issues on Specific Webpages
Recent update on your account indicated that the issue is now raised to our Engineering Team for further investigation.
Updates will be communicated via phone call or SMS.
We apologise for the inconvenience.
Regards,
Ahra_G
Hi @twebb,
Welcome to the Community!
If you are having troubles browsing one specific website or you find a website that is slow there are a few possible causes that you can check. These are:
You may also refer to this Community article:
Troubleshooting Browsing Issues on Specific Webpages
Recent update on your account indicated that the issue is now raised to our Engineering Team for further investigation.
Updates will be communicated via phone call or SMS.
We apologise for the inconvenience.
Regards,
Ahra_G