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Checking Your Mobile Usage

Community Manager

You can monitor your TPG Mobile usage by logging into Your Account. Please follow the steps below.

 

Log into Your Account with your mobile number and password (the password you nominated during registration)

 

Select View All Mobile Service Accounts

 

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Click Mobile Usage under your current active mobile plan

 

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Click on the billing period you wish to check your usage on. Your usage on that billing period will then be displayed.

 

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9 Comments
Level 1
Thanks for the info. Now, I want to know how to set up an auto-topup payment. I am on a SIM only plan ($15/$29.99). I will stay with this plan at least 6 months, so I want to set up auto payment. Thank you for your help.
Moderator

Hi @user99,

Welcome to TPG Community!

 

Please send us a private message with your customer or Mobile Service Number (MSN) so we can check.

 

We'll wait for your response.

 

To send a private message, please refer to this link:

How do I private message (PM) in the community - TPG Community

Level 1a

When I log into My Account, 'View all mobile service accounts' tab does not appear. So cannot proceed beyond that. Not possible to check movile usage??

Moderator

Hi @Saky,
 

Can you send us the screen shot of the site?

What browser are you using? Is it on mobile or desktop/laptop?
 

I'll wait for your response.

 

Cheers!

Level 1a

I use a Chrome browser, on a desktop now. 

 

Screen shot given below - no 'view mobile services'
TPG Account Page.PNG

Moderator

Hi @Saky,


Thanks for the details.

 

I would like to arrange a call from one of our Mobile Specialists Tomorrow for further investigation.
 

Kindly PM me your best contact number and preferred time together with your account details (Username/Customer ID)

 

In case you need a reference:  How to send a Private Message.

 

Regards,

Moderator
Hi @Saky, Thanks for sending me your details. I apologise for delayed response. I'd like to know if you're available today and I will arrange one of our Mobile Specialists to call you. Regards,
Moderator

Hi @Saky,
 

Please expect a call from one of our Mobile Specialists within 30mins-1hr from now.
 

Please make sure to keep your mobile phone available.
 

Let me know how it will go.

 

Cheers!

Moderator

Good day, Saky

 

I realised that one of our Mobile Specialists has been in touch and that the issue has been addressed and resolved. 

 

Should any assistance arise, please don't hesitate to contact us again. 

 

 

Cheers!