Can not receive incoming calls "your call could not be connected with the long distance company you"

[PeterHoenig]

Hi, I have tried to call my home number from several sources and hear the following message
"your call could not be connected with the long distance company you have chosen"
I can dial out however.
I checked the status and there is work a several suburbs away.

Thanks for checking.

[JayeshP9]

Welcome to TPG Community,

You can private message to me your customer ID, username, service address and mobile number so i can check status here.

regards

JayeshP9

[JayeshP9 · Accepted solution]

Hi PeterHoenig,

I have created ticket for our Engineer to assess your incoming call issue.  for your reference Ticket number is

59651021.

Regards

JayeshP9.

[PeterHoenig]

Thank you! Works now. Please close.

[JayeshP9]

Thanks for letting me know, I am going to close your ticket.

Regards

JayeshP9.

[SarahThompsonGC]

We are also getting this message calling my mothers landline (which is an nbn phone). No provider seems to want to take responsibility for this issue. I have tried unplugging\resetting everything at my mothers place. Any suggestions would be appreciated.

[Ahra_G]

Hi @SarahThompsonGC, 

We recommend having a read of these community articles, which may help with your concern:

• Troubleshooting Problems with TPG Home Phone Calls
• Troubleshooting No Dial Tone - TPG Home Phone/Voice Service

If the issue persists, please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and further assist you.

To send a PM, please refer to this link: How do I private message (PM) in the community

Thanks! 

Ahra_G