Changed phone number is not valid

[alanp1937]

Hello
I asked you to change my phone number 5 days ago. You emailed back my new number 4 days ago. It’s still not working. Comes up as not valid. Tried the 13 number and they were no help. Next call will be to the ombudsman

[Ahra_G]

Hi @alanp1937, 

Welcome to the Community! 

A call back has been organised today from our Technical team to perform troubleshooting along with you. 

Should you have a preferred time or an alternate number aside from the mobile number we have on file, please send it via private message. 

Feel free to let us know should you have other concerns. 

Regards,

Ahra_G

[alanp1937]

7 days now without a phone service. We are pensioners in lock down on Victoria. You promised to call on our mobile but you haven’t.

[Riezl]

We apologise for the inconvenience this issue is causing you, @alanp1937.

We have made a follow up with our Engineering Team and we have advised the case engineer to contact you to discuss the status of the case.

Kindly await further updates within the day.